Shipping & Returns

Shipping Policy

At Syfnex, we are dedicated to delivering your technology and lifestyle products as quickly and safely as possible.

Order Processing: All orders are processed within 1 to 3 business days (excluding weekends and holidays). You will receive a notification email once your order has shipped.
Shipping Rates & Estimates: We offer flat-rate and expedited shipping options across the United States. Shipping charges for your order will be calculated and displayed at checkout.
Domestic Delivery Times: Depending on your location, standard shipping typically takes 5 to 12 business days. Expedited options are available for faster delivery.
Tracking Your Order: When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
P.O. Boxes: Please note that some carrier restrictions may apply to P.O. Boxes.

We want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

Returns: You have 30 days from the date of delivery to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Exchanges: If you received a defective or damaged item and need to exchange it for the same product, please contact us immediately through our support channels.
Refunds: Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your original method of payment (Stripe). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Return Shipping: Customers are responsible for paying their own shipping costs for returning items, unless the product arrived damaged or defective.
How to Start a Return: To initiate a return or exchange, please contact our support team at support@syfnex.com with your order number and the reason for the return.